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Frequently asked questions
Where can I find Hercule Studio products?
Our products are available from retailers, studios and hotels in France and abroad.
To find out if there is a Hercule Studio partner near you, click here.
Delivery and returns
La livraison est-elle gratuite ?
Delivery is free of charge for all purchases, and we offer standard delivery for purchases over €150 in mainland France.
For conditions in other countries, see our FAQ.
What is the delivery time?
Orders placed before 12pm (French time) are dispatched the same day.
After dispatch, delivery takes between 3 and 5 working days, except in special circumstances. During busy periods such as sales or Christmas, these times may increase. We will inform you if this is the case.
How to make a return?
If you would like to make a return, please contact us via our contact form and we will be happy to help you. Please include the date and number of your order. Upon receipt of your return request, we will contact you to provide you with a return label to print out and affix to the original carton.
For more details, see our FAQ.