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FAQ

Deliveries

Which country can I get delivered to?

Our items are delivered to European Union member countries, Iceland, Norway, Switzerland, the United Kingdom, Japan, South Korea, Taiwan, China, the United States, Canada, and the United Arab Emirates.

Is delivery free?

Metropolitan France
We offer delivery to a pick-up point for all purchases and home delivery for purchases over €150
Standard Home Delivery: €8
Pick-up point: free

EU, Iceland, Norway
We offer standard delivery for purchases over €200
Standard Home Delivery: €15

French Overseas Departments & Territories, United Kingdom, Switzerland
We offer standard delivery for purchases over €275
Standard Home Delivery: €18

Japan, South Korea, Taiwan, China
We offer standard delivery for purchases over €350
Standard Home Delivery: €30

United Arab Emirates
We offer standard delivery for purchases over $215
Standard Home Delivery: $25

United States
We offer Economy delivery for all purchases
Express: $20

Canada
Free delivery not available
Economy: $15
Express: $30

What is the delivery time?

Orders placed before 12pm (French time) are shipped the same day.

After dispatch, delivery times can vary between 2 and 5 business days, except in special circumstances. During peak periods such as sales or Christmas, delivery times may increase. This is exceptional, and we will notify you if this is the case.

Has my order been shipped?

When your order is shipped, you will receive an email with a tracking link so you can follow its progress. All orders are shipped by our carrier and are fully traceable, thanks to the tracking link we send you. You can contact them if you have any questions about your shipment.

I haven't received my order. What should I do?

We invite you to first contact the carrier and then our customer service via the contact form .

Hercule Studio cannot be held responsible for late delivery due solely to the customer's unavailability after the carrier has offered several appointments. In the event that the package must be returned to the warehouse, the return shipping costs will be deducted from the total refund.

Will I pay customs duties on my order?

It depends on your situation. We ship orders from France. Therefore, some destinations may apply customs duties when importing French products. To this end, we encourage you to consult the customs policy of the country of delivery. As such, Hercule Studio cannot be held responsible for import fees associated with an order.

Returns

What is the return policy?

Hercule Studio has a 1-month return policy: you have 1 month from the date of delivery of your order to return it to our return center for a refund.*
Return shipping costs are not refundable and will be deducted from the refund.

Metropolitan France: 10€**

EU, Iceland, Norway, French Overseas Departments and Territories: 25€**

United Kingdom, Switzerland, Japan, South Korea, Taiwan, China, Canada, United States, United Arab Emirates: Customer's responsibility

*Shipping costs are not refunded.

**Products sold on sale, promotion, or in outlet are subject to higher return fees: 20€ for Metropolitan France and 30€ for the EU, Iceland, Norway, and French Overseas Departments and Territories.

How to make a return?

If you would like to make a return, please contact us via our contact form and we will be happy to assist you. Please include your order date and order number. Upon receipt of your return request, we will contact you to provide you with a return label to be printed and affixed to the original box .

What are your reimbursement deadlines?

We will refund your order within 3 to 10 working days from the date of receipt. Upon receipt of the package, we will check all items before accepting your return and authorising the refund. The refund will be made via the payment method chosen for the order. The customer will be credited with the following amount: price of returned product(s) minus shipping costs and return costs according to the shipping zone.

I received a damaged package / one that does not match my order, what should I do?

If you receive a damaged package or if the item does not match your order, please keep it carefully and take photos of the box. You can then contact our customer service via the contact form to obtain a return label within one month of receiving the package.

Our products

Where can I find Hercule Studio products?

Our products are available in several points of sale (retailers, studios and partner hotels) in France and internationally.
To find out if there is a Hercule Studio dealer near you, click here .

Where are Hercule Studio products manufactured?

Our products are the fruit of French craftsmanship and industry. We decided to take on the Made in France challenge so that our philosophy of Beauty for Good can be expressed deep within our brand DNA, promoting the French art of living in the sports sector.

Are Hercule Studio products “clean”?

We are committed to offering you beautiful products that are good for your well-being. That's why each material and ingredient is carefully selected to meet our requirements for quality, safety, and respect for the environment.

Exercise Mats and Comfort Pads:
REACH certified foam, a European Union regulation adopted to better protect human health and the environment against the risks associated with chemical substances.
Polyamide fabric certified STANDARD 100 by OEKO-TEX®, which guarantees that no chemical substances harmful to health are present in the fabric.

Yoga mat: Hercules uses natural rubber, a biodegradable and environmentally friendly material

Energizing sanitizing scented spray:
Formulated with 95% natural essential oils. We use 100% plant-based organic wheat alcohol. We do not use artificial colors or preservatives.

Although natural, some essential oils may contain allergenic molecules. If you are concerned about an essential oil allergy, we encourage you to consult the list of ingredients in our formula before using the product.

A question? An idea? A comment?

We welcome your feedback and ideas! Feel free to send your ideas and requests via our contact form .